Mount Chambers Surgery
Patient Participation Group
In the Autumn of 2011 the team at Mount Chambers Surgery invited patients to join our new Patient Participation Group. The purpose of this group is to involve our patients as much as possible in the way the surgery is run and managed and to listen to your view on how we can improve.
Would you like to join this group and have your say
about the surgery?
You do not have to have any clinical knowledge or expertise to join. The only criteria is that you are a registered patient at this Practice.
If you are interested in joining the Group please email your details to firstname.lastname@example.org
PATIENT PARTICIPATION GROUP
26TH JANUARY 2015
Mount Chambers Patient Participation group held their first meeting on 26th January 2015. Seven patients attended and three members of Mount Chambers staff: Dr Summers, Jeannette Grant & Peter Hadfield, Practice Manager.
Peter Hadfield started the meeting with a short presentation on the difficulties in Primary care and GP surgeries. 90% of patient contacts with the NHS are with GP’s but with only 9% of the funding.
In 1995, the average number of visits to the surgery was 3.9 per year; in 2013 it was 6.1 visits, an increase of over 50%. Braintree is also historically underfunded. This is all causing pressure on appointments.
The subject of Mount Chambers premises was raised. Peter Hadfield indicated we were at full capacity and were unable to offer any further services due to lack of space. It was confirmed we had received funding approval for new premises and were currently negotiating on a new site. Even so, the new premises would not be available for 2 years.
The patient group discussed some positive things that had been introduced in the last 2-3 years.
e.g local phlebotomy, on-line ordering of prescriptions and booking appointments; electronic transfer of prescriptions; text messaging etc.
We also discussed how things could be improved. The group suggested Mount Chambers should make more use of nurses and telephone triage especially first thing in the morning. It was felt that many issues could be resolved over the telephone.
The group also suggested Mount Chambers was doing too many medication reviews. E.g. why do a review every six months when the patient’s condition is stable and all they need is their regular medication.
The meeting concluded with a suggestion that we form a Diabetic group with the help of Diabetes UK. It was hoped a meeting could be arranged in the next two months
Date of next meeting has been arranged for 22nd April 2015
It will be held at 6.30pm in the upstairs waiting room.
Dr Merritt will be at the meeting , so if you have any questions for her she will do her best to answer them.
We have also had our first Diabetic meeting , and will post minutes of that meeting very soon.