Please note we are experiencing unprecedented high volumes of calls at present. We also have staff shortages due to self-isolation so there may be delays in answering your phone calls, please bear with us at this time and do not take your frustration out on our staff as we are doing our very best at this difficult time. Many Thanks.
THE SURGERY WILL BE CLOSED FOR STAFF TRAINING ON THE FOLLOWING DATES BETWEEN 12.00 - 18.30. IF YOU NEED MEDICAL ATTENTION DURING THESE TIMES PLEASE CONTACT NHS 111:-
THURSDAY 30th SEPTEMBER & THURSDAY 14th OCTOBER
Mount Chambers Surgery
To access online services please click under Quick Links.
Covid-19 - UPDATED 19th July 2021
In line with Government Guidelines the surgery is open and we are continuing to offer Doctor telephone and video consultations in the first instance. If, after your telephone consultation, the Doctor feels that you need to be seen face-to-face you will be offered a face to face appointment either later in the day or the following day. More face to face appointments are now available, but these are controlled by the Doctor so that we can review how many patients are in the surgery building at any one time and adhere to the social distancing guidelines.
Telephone Did Not Answer Policy
We are still controlling the number of patients in the surgery at any one time therefore if you have a booked appointment please do not arrive more than 5 minutes before your appointment time so that we can control the number of patients in the waiting areas.
As NHS settings are exempt from the new guidelines you will still be required to wear a face mask (unless medically exempt) and have to adhere to strict social distancing rules whilst inside the building to protect our staff and vulnerable patients.
For any patients who are concerned about Covid-19 the first thing you should do is visit the nhs.uk website which contains all the latest information, this is updated on a regular basis. Click on the link below to take you directly to the website :-
NHS DIGITAL NATIONAL DATA OPT OUT DEADLINE HAS BEEN EXTENDED UNTIL 30th SEPTEMBER 2021 DUE TO COVID. IF YOU WOULD LIKE MORE DETAILS ON WHAT THE NHS DIGITAL NATIONAL DATA OPT OUT IS PLEASE CLICK ON THE LINK BELOW
Our Practice is now part of My Care Record - supporting the delivery of joined up care. Please click on No. 13 to the right under Further Information or click on the website link below:-
Mental Wellbeing Support & Info Essex
Carer Support Dementia
Covid-19 support for parents when child unwell
PLEASE CLICK ON ONLINE SERVICES (UNDER QUICK LINKS) TO ACCESS REPEAT PRESCRIPTION ORDERING.
If you have a question about your medication please telephone our dispensary between 10.00 & 11.30 a.m. or 4.30 & 5.30 p.m.
The easiest way to order repeat medications is through the Doctor Link App or NHS App. Or you can email your repeat prescription requests to:- firstname.lastname@example.org, via our online service and by posting request slips through the front door. If you have already ordered your medication this will be being processed so there is no need to call to check, this will be ready in 3 working days. Thank you.
If ordering repeat prescriptions online, if you are due a medication review your repeat medication may not be available to be selected, in this case please use the comments box to order your medication and you will be given one further month. Please then contact reception to book a medication review. Your medication will not just be stopped but may be put on a shorter repeat until you have received your medication review.
OUT OF HOURS SERVICES ARE NOW AVAILABLE DURING THE WEEK AND AT WEEKENDS
please contact reception on 01376 553415 for further information
or to book direct
please call 01245 398055
(Site updated 29/07/2021)