Appointments Information -
How To See Your Doctor
Appointments can be made by calling 01376 553415 or via online access. We ask that you try to make an appointment in advance whenever possible. Please remember to make a separate appointment for each person seen. A brief description of the problem will need to be given (please see note below). Emergency appointments are available for urgent problems. Patients will suffer if the system is abused. If you cannot keep an appointment it is important that you please let us know as soon as possible so that we may offer the appointment to another patient.
Booking Appointments by visiting the surgery
NO appointments will be bookable direct at reception between 8.00 and 8.30 a.m. Appointments are only bookable between 8.00 & 8.30 via telephone for on the day appointments, or via telephone and online for advanced booking appointments.
This is to ensure that all our patients have a fair and equitable access to our appointment booking system). Therefore if you arrive at the surgery before 8.30 you will NOT be able to make an appointment.
Booking Appointments by telephone or online
When you contact the surgery to arrange an on the day appointment, you will be offered an appointment to see a doctor the same day while appointments are still available. If an urgent appointment is needed on the day and all the appointments are booked you will be asked to come to the surgery to see the Duty Doctor. You may have to wait longer than usual as he/she will be dealing with emergency appointments, calls and visits.
We do have pre-bookable appointments for Doctors, Registrars, Nurse Practitioners, Practice Nurses and the Clinical Pharmacist available online and by ringing reception for those of you who want to plan ahead. The advanced booking period is five weeks.
The routine management of checking contraception, asthma, high blood pressure and diabetes will be streamlined. These appointments will be held with our Nurse Practitioners, Practice Nurses or Healthcare Assistants. Some of these appointments are also available to be booked online.
Important:- When booking an appointment online please ensure that you book into the correct appointment slot type otherwise when you come to your appointment at the surgery you may not be able to be seen as it may not be the correct time slot.
Sometimes the doctor will be called out of the surgery to visit a patient urgently. In such circumstances, his/her patients will be seen as soon as possible, either on their return or by another doctor. Patients with non-urgent problems may prefer to book on another day. Your understanding at such times is appreciated.
Doctors Ghosh, Nissanthan and Guhasuthan's rooms are upstairs. If you are unable to manage the stairs, please tell the receptionist upon booking your appointment and you can be seen by the Doctor downstairs.
Please note when you make an appointment you will be asked by a member of the Reception Team for a brief reason for making the appointment. The reception team are trained to ask certain questions and are bound by the same confidentiality rules as Doctors. A brief reason should also be added when booking an appointment online. This has been requested by the Doctors so that they can ensure all patients receive the appropriate level care and direct patients to see the most appropriate clinician.