How to See Your Doctor
Appointments can be made by calling 01376 553415. We ask that you try to make an appointment in advance whenever possible. Advanced appointments are available to book online (subject to availability).
Please remember to make a separate appointment for each person seen. A brief description of the problem will need to be given (please see note below).
Emergency appointments are available for new urgent problems only. Patients will suffer if the system is abused.
Extended Practice Opening Hours
We do have extended hours sessions available for our Nurse Practitioners, Clinical Pharmacist and Phlebotomist between 07:00 – 08:00.
Booking Appointments by Telephone
When you contact the surgery to arrange an on the day appointment, you will be offered a telephone appointment to speak to a doctor the same day while appointments are still available. If it is for a new urgent problem and an appointment is needed on the day and all the appointments are booked you will be booked in for a telephone consultation with the Duty Doctor (note this is only for any new, emergency conditions).
We do have pre-bookable telephone appointments for Doctors, Registrars, Nurse Practitioners, Practice Nurses and the Clinical Pharmacist for those of you who want to plan ahead.
The routine management of checking contraception, asthma, high blood pressure and diabetes will be streamlined. These appointments will be held with our Nurse Practitioners, Practice Nurses or Healthcare Assistants. Some of these appointments are also available via telephone consultation.
Dr Ghosh, Dr Nissanthan, Dr Guhasuthan and Dr Granger's rooms are upstairs. If you have a face to face appointment, and are unable to manage the stairs, please let us know at the time of booking and we can arrange for the Doctor to see you downstairs.
Please note when you make an appointment you will be asked by a member of the Reception Team for a brief reason for making the appointment. The reception team are trained to ask certain questions and are bound by the same confidentiality rules as Doctors. This has been requested by the Doctors so that they can ensure all patients receive the appropriate level care and direct patients to see the most appropriate clinician.
The nurses are normally present at all surgery times. Appointments must be booked in advance. They may be able to deal with your problems and save you waiting to see a doctor.
For example the following can be dealt with by the nurses:
- Cervical Smears
- BP Checks & Weighing
- Holiday Vaccinations **
- Children's Immunisations
- Stitch Removal
- Dressings & Bandages
- Health Education Advice
- Routine injections e.g. B12, Gold, etc
- Contraceptive Advice
- Asthma Reviews
- COPD Reviews
- Diabetic Checks
- NHS Health Checks
To make an appointment for the practice nurse and HCA, please telephone the surgery number. The nurses are also available to give advice over the telephone.
** Please note if you need advice and possible vaccinations for travel you will need to complete a travel risk assessment form at least 12 weeks before travel. If your departure date is less than 12 weeks we are unable to complete the assessment and you will need to attend a Private Travel Clinic. Details are available from reception.
Appointments can be made for blood tests at the surgery. Limited Phlebotomy appointments are available and we do offer some out of hours phlebotomy appointments between 07:00 & 08:00 for fasting blood tests. Please telephone the surgery to book an appointment or book online for Phlebotomy.
If no appointment is available or you would prefer you can attend St Michael's Hospital.
Please telephone reception for an appointment at the surgery or phone St Michael's on 01376 558533
Please telephone the surgery for your results.
Home Visit Guidelines
A GP can see approximately four patients in the surgery in the time he can see one patient on a home visit. In most cases visits are not medically necessary, and patients do not come to harm by being brought to the surgery. If you think a visit is necessary it is worthwhile discussing this with your doctor on the telephone.
GP/Paramedic/Nurse Practitioner Visit Recommended
Home Visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:
- the terminally ill
- the truly bed-bound patient for whom travel to the surgery by car would cause deterioration in their medical condition or unacceptable discomfort.
GP/Paramedic/Nurse Practitioner Visit may be useful
After initial assessment over the telephone a seriously ill patient may be helped by a clinician's attendance to prepare them to travel to hospital - that is, where other commitments do not prevent him/her from arriving before an ambulance.
Examples of such situations are:
- myocardial infarction (heart attack)
- severe shortness of breath
- severe haemorrhage (bleeding).
It is understood that if a GP is about to embark on a booked surgery of twenty-five patients and is told that one of his/her patients is suffering from symptoms suggesting a heart attack, the sensible approach may well be to call an emergency paramedical ambulance rather than attending.
Home visit is not usual
In most of these cases, to visit would not be an appropriate use a clinician's time.
- Common symptoms, such as childhood fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, but car transport is available from friends, relatives or taxis. It is not a doctors job to arrange such transport.
- Adults with common problems, such as cough, sore throat, influenza, back pain and abdominal pain are also easily transportable by car to a doctors premises.
- Common problems in the elderly, such as, poor mobility, joint pain and general malaise, would best be treated by a consultation at a doctors premises. The exception to this would be the truly bed-bound patient. If in doubt ask to speak to the doctor.
If you need a home visit please ring before 10.00am. You should have received a copy of the NEHA booklet 'Before you Phone the Doctor', which is very instructive.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
You can email reception on firstname.lastname@example.org to cancel a pre-booked appointment. If it is an on the day appointment you need to cancel please telephone reception so that we may offer the appointment to the next caller.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.